Date of version: 2018-05-18
This AUP is designed to provide you with information about our policies should you believe that one of our customers, or their End Users, is engaging in conduct that is prohibited by law, or otherwise objectionable. Should you wish to contact us, please use the addresses listed in the appropriate section of this AUP. We are not required to respond to inquiries that do not follow this AUP.
It is also important that you review this policy from time to time, particularly if your business changes, or if you begin to send us new types of information. It is our goal to limit the number of changes we make to this policy. If we do make a change, we will notify you through your customer portal. Other than in an emergency, we will give you thirty days prior notice of any change, and the new policy will be effective on the thirty-first day of our notice. If such a change materially interferes with your ability to use the Services in the manner you used them prior to the change, and such a use was not previously prohibited by law or our policies, you may terminate the Services you purchase from us with no termination charge.
It is important for you to know that all information we collect may be provided to law enforcement officials, government entities or pursuant to civil litigation demands. We will provide you with written notice of such a request through your portal except in the following circumstances: we are required not to by law, or we receive a request from a law enforcement agency not to do so. Because laws and regulations differ, we do not guarantee that information we provide to law enforcement, regulatory and government entities will be kept confidential.
There are three types of data that we collect: data that is required by us to provide Services to you; data that is automatically collected by us; and data you voluntarily provide to us.
We collect the following personal information from you:
We will use contact information as follows:
We do not make this information public except as provided above. However, it is possible that this information may become public. For example, contact information may be provided to a domain name registrar who publishes that information in a who-is register.
We require third parties to whom we provide billing information to keep this information confidential, but cannot be responsible if they breach our contract.
We will use password information as follows:
We require third parties to whom we provide password information to keep this information confidential, but cannot be responsible if they breach our contract.
We will use technical information as follows:
We require third parties to whom we provide technical information to keep this information confidential, but cannot be responsible if they breach our contract.
We will use voluntary information as follows:
Contact information, billing information, password information and technical information will only be sold in conjunction with the sale of all or a portion of our business.
You have the right to ask us to be excluded from the ELASTX e-mail communication such as newsletters and invites. E-mails with a marketing purpose may be sent from ELASTX, the products that are being marketed are directly associated with the ELASTX products with a purpose to offer extension of the service that ELASTX provides.
In case of third party marketing through e-mail. You have the right to ask us not to process your personal data for external marketing purposes. We will inform you (at the moment of collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. Therefore, we will not be able to process your personal data for marketing purposes unless we expressly obtain your consent for it.
Third party articles or information may be shown in ELASTX e-mails. They are only to be shown in e-mail communication or marketing when a purpose or a connection to the ELASTX brand is relevant.
You may at any time opt out by choosing the opt out alternative in the received e-mails or by mailing email@example.com to be removed.
As a billing customer that uses the services provided by ELASTX, you can not opt out from critical e-mails that may inform you of performance changes or other associated and relevant information.
Non-billed visitors and contacts of the ELASTX public cloud platforms that are stored in our CRM-system have the right to ask to be removed at any time as well as receive their data and information stored on ELASTX CRM. The non-billed visitors are opted in through affiliation, contact with the ELASTX-team or former ELASTX product users with consent from both parties in all cases. See section E-mail communication to learn more about what is being communicated to non-billed customers. You may at any time e-mail us and ask to be removed from our CRM as well as ask for your data by sending an email to firstname.lastname@example.org.
You may opt out of receiving information about our business, new products, and the services we offer. Simply uncheck the mailing list option under the contact information section in your customer portal. Once you provide voluntary information to us, you may not opt out of its use.
To change any of the information set out in this policy, other than voluntary information, you need to log into your customer portal and change or modify it. For information we control, these changes will be immediate. However, it may take some time for third parties to change your information. This is particularly true of certain types of contact information and technical information. For example, if you change your contact information, it may take several days for a domain name registrar to make those changes. You should never assume that any changes to that type of information will be immediate. Once you provide voluntary information to us, you may not change it.
Our site uses information tracking programs. These programs may be cookies, single-pixel gifs (web beacons) or other technology that provides us with information about your activities on our site and the internet in general. Information tracking programs do things like keep track of your preferences and profile information so that you do not have to enter that information each time you visit our site (Preferences), or to modify our site so that it presents information to you that we believe you will find helpful. These programs may also collect usage and volume statistical information. Other than Preferences, no personally identifiable information is collected by us. We do not provide the Preferences to third parties.
If you do not want your Preferences stored on your computer, you can deselect this option when you are asked for this information. If you wish to change the Preferences after you chose to have them stored, you may log into your customer portal and change them. For information collected other than the Preferences, it is your obligation to configure your browser so that this information is not collected.
When you provide us with information covered by this policy it is protected by encrypted SSL. The information is stored on secured servers configured to allow only authorized access. This information is encrypted when required by the laws that generally apply to our industry or as required by our vendors.
No information transmitted on the internet, nor stored on servers, is 100% secure. The methods set out above are industry standard security measures. Nevertheless, dishonest people exist, software and hardware can malfunction and people make mistakes. As a result, we cannot guarantee that any information covered by this policy will be absolutely secure.
Send informative and marketing communications for the purpose of selling and raising brand awareness for the ELASTX products and services;
Example such as:
at the time when personal data is obtained, ELASTX and it’s providers will provide you with all of the following information in the sense of Article 13 of GDPR:
you as the data subject were informed of the possible risks of transfers abroad of EU;
Processor and Controller Responsibilities. If the European Data Protection Legislation applies to the processing of your Personal Data, the parties acknowledge and agree that:
Your Security Responsibilities. You agree that:
You are solely responsible for the use of the Services, including:
ELASTX has no obligation to protect your data that you select to store or transfer outside of ELASTX’s and its Subprocessors’ systems (for example, offline or on-premises storage).
If you have any questions about your data or information about you that we have stored, e-mail us at email@example.com.
If you are not a customer, please email us at: firstname.lastname@example.org.
If you are a current customer, the fastest way for you to contact us about this policy is to open a support ticket through your customer portal http://support.elastx.se. If you would rather contact us by email, you may email us at email@example.com.
THIS WEBSITE AND INFORMATION WITHIN IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THIS WEB SITE COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY MADE TO THE INFORMATION HEREIN; THESE CHANGES WILL BE INCORPORATED IN NEW EDITIONS OF THE WEBSITE ELASTX MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE PRODUCT(S) AND/OR THE PROGRAM(S) DESCRIBED IN THIS PUBLICATION AT ANY TIME.