With our OpenStack you get a virtual data center where you are in full control of all your resources, this is Infrastructure as a Service.
Elastx responsibility is to make sure all platform services are fully operational and secure. We also upgrade the platform normally two times per year to add enhancements and new features.
Customer responsibility is to manage everything that is running and stored on our compute Instances and storage services (boot disk, volume and object storage). That includes configuring and patching the operating system, making sure the data has adequate redundancy and backup (RTO and RPO) and to make sure the environment is protected with firewall, encryption etc.